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Our Turn Around Times

Last Updated: 2021-06-15
HomeOur Turn Around Times

Holiday Schedule

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2021 Key Dates

Labor Day

  • Sept 3 & 6th : Closed For The Holiday
  • Black Friday/Cyber Monday Key Dates

    • Nov 7-13: Recommended last week to place orders
    • Nov 15th: Last day for products to arrive for 7 day standard
    • Nov 19th: Last day for products to arrive for 3 day rush
    • Nov 25th - Nov 26th: Closed For Thanksgiving Holiday

    Christmas Key Dates

    • Dec 14th: Last day for products to arrive for 7 day standard
    • Dec 20th: Last day for products to arrive for 3 day rush
    • Dec 24th: Closed For Christmas Holiday

    Turn Around Times | The Basics

     

    Standard | 7 Business Days Or Less

    • No Additional Fee | Our standard turn-around time is 7 business days from the time we receive the product and the order is placed.
    • Only available for orders under 50 photos
    • Products must arrive by 4pm to be checked in that day, else they will be checked-in the next day, delaying the order by 1 business day.

    Rush | 3 Business Days Or Less

    • +$20 per photo | Our 3 Day Rush turn around time is 3 business days from the time we receive the product and the order is placed.
    • Call for orders over 25 photos.
    • Products must arrive by 4pm to be checked in that day, else they will be checked-in the next day, delaying the order by 1 business day.

    Super Rush | 24 hour Turn Around | * Call Before

    • +$60 per photo | Our 24 Hour Rush turn around time is 24 hours from the time we receive the product and the order is placed.
    • Products must arrive by 11am to be checked in that day, else it will be checked-in the next day, delaying the order by 1 business day.
    • Please call before submitting a 24 Hour Rush order.
    • Click here to request a Super Rush

    Orders Over 50 Total Photos

    The times above only apply to orders with less than 50 photos.  Orders with over 50 photos will have a custom turn around time assigned to them.  Please reach out for a custom quote.

    Guaranteed Turn-Around Times

    All our turn around times are guaranteed to be delivered within the turn-around specified in the confirmation email. Our turn around times don't vary based on the how busy we get. We do try and deliver photos earlier than specified.

    We take turn around times very seriously and if delayed, you will be notified and may qualify for a discount or partial refund based on the circumstances.

    How Business Days Work: Plan Your Timing

    It a common misunderstanding about how Business Days work which leads to confusion about when the order will be delivered.

    • Turn around starts when the products arrive.
    • One day = 24 hours.
    • We are closed Sat, Sun & holidays.

    To calculate Business days think of it like this:
    If you anticipate your products to arrive on Monday say to yourself "Monday to Tuesday, 1 day. Tuesday to Wednesday, 2 days..." when you get to the end of the week say "Friday to Monday, 5 days".  We've created some visuals below to help demonstrate this.

    7 Business Day: Standard Turn-Around Example

    7 Business Day turn arounds always have a weekend interruption. This usually makes the turn around time total 10 normal days if there are no holidays.


    (Typical 7 Business Day Turn Around Schedule)

    3 Business Day Rush Example

    If you order a 3 Business Day rush and the products arrive by Tuesday before 4pm, then they will be turned around by Friday. This is our fastest normal turn around time. You'll notice there are 4 phases of any project.

    • Day 1: Products Arrive
    • Day 2: Products Are Photographed
    • Day 3: Products Are Retouched
    • Day 4: They are reviewed and uploaded first thing in the morning.

    In this example, Tuesday does not count as 1 day because 1 day is = 24 hours but it does count as a portion of the 24 hour day. If a package arrives at 9am Tuesday, that is only 8 hours till the end of the day and we need a full 72 hours to complete the process.

    You'll notice the delivery day is first thing Friday morning, which is between 9am - 10am CST. So packages that arrive on Tuesday at 9am are typically delivered within 72 hours, but packages delivered after 4pm are delivered earlier than 72 hours.


    (3 day Rush: Mid-Week)

    3 Business Day Rush + Weekends

    If products are delivered on Wednesday there will be a weekend interruption as the order must follow these 4 phases.

    (3-day rush + Weekend)

    Super Rush: 24 Hours Example

    Super Rush is special because everything must be completed immediately. Super Rush is available on a case by case basis. For example, Super Rush orders that arrive at 11 am on Tuesday will be delivered on Wednesday morning.  If the products arrive after 11am then there may not be enough time to shoot them that day.  Remember that all 24 Rushes required Customer Service coordination.

    (24 hour Super Rush: Mid Week)

    Holiday Interruptions Example

    We close for traditional US holidays and so it's important to plan ahead on how this will affect your turn around times. Notice in the example how the Thanksgiving holiday will delay an order 2 additional days.

    (Holiday Interruption Example)

    Frequently Asked Questions

    General questions related to the process & turn-around time

    • Turn around times begin when the products arrive and are checked-in. There must be an active order when they arrive to start this timer.
    • Do not send your products before placing an order, it will not expedite your order and may result in delays. It is difficult for us to keep track of products that do not have an order number associated with it because of the volume of orders coming and going.
    • Standard turn around orders are shot in the order they are received, like a queue system. So if there are few orders in the queue your order may be shot faster.
    • Rush orders skip to the front of the shooting queue.
    • Super Rush, 24-hour orders require pre-approval by phone or email. We need to make sure that we can actually turn it around in time. For example, if a customer wants 24 hour around time and it's Friday, we will not be able to accomplish the order in time because we are closed on the weekends.

    Will they get shot quicker if I do early morning delivery?

    • Typically no. Your products will not get completed sooner if they are delivered with early delivery unless you order 24 hour Super Rush. The best is to send it UPS ground as they have the cheapest guaranteed delivery time, arriving here around 2 pm.

    How Will I Know When My Photos Are Complete?

    • We'll send you an automated email with a link to your gallery. This will end the turn around time.

    What If I Have Changes?

    • Our turn around time on reshoots is 5 business days from the time the redo order is received.

    If I Order Standard Can I Upgrade to Rush or Super Rush?

    • Yes, but you'll need to let us know. We'll send you a special invoice for the project and once paid we'll upgrade your order.

    How Will I Know When My Turn Around Time Begins?

    • Once your product arrives, we'll check it into our system and send you an automated email.  This will specify the date and we will not deliver images later than that date.

    Can you come in on the weekends or holidays to shoot my products?

    • We’re a very small team and we work hard during the week to provide a great service. As with most B2B businesses we take weekends and traditional holidays off to spend with our families.