Our Totally Reasonable Reshoot Policy

Last Updated: 2021-06-15
HomeOur Totally Reasonable Reshoot Policy

Our Totally Reasonable Reshoot Policy

Nobody wants a reshoot or a redo but it happens and we are set up to accommodate it when it does. We've tried to keep this policy simple and fair, allowing us to give free redos when it's warranted but limit it from abuse. Most people are surprised by the amount of work that goes into photographing each product here and we want to make sure we can continue to offer these services at a competitive price.

If you need a reshoot, please review the article linked below on how to provide reshoot direction.

Learn More About What To Do If You Don't Approve Of The Photos

Our Totally Reasonable Re-Shoot Policy

The Basics Of The Policy

  • If you tell us clearly how to photograph your product and we don’t do it that way, we’ll redo it for free.
  • If you change your mind or want something different from what you specified in the directions, that will be a paid reshoot.

Other Policy Details

  • Minor photoshop adjustments are always free.
  • You can disapprove an image up to 2 times. Beyond that it is at POW's discretion to provide additional revisions.
  • After a refund is given you may not use the images.
  • Standard order redos will be revised or reshot within 5-7 business days depending on the number of revisions on the order. Rush redos will be done in 2 business days or less. Super rush redos will be done within 1 business day.
  • Paid reshoots must be paid in advance of the new images being photographed.
  • If the customer requests a revision because of an element that is inherent in the product, this will be a paid revision because this is not the fault of POW.  For example, if the label is red, but the customer wants it to be green, this would be a paid adjustment.

Paid Re-Shoot Example

The customer only provided a text description of what they wanted and no match image. The directions were misinterpreted by the photographer because they were not clear that they wanted the box on the left and rotated. If the customer requests a re-shoot it will be a paid.

Paid Reshoot - Our Totally Reasonable Reshoot Policy -

Unpaid Re-Shoot Example

The customer provided a match image and direction specifying a gap between the product and box. POW delivered an image without the gap & will re-shoot this image for free.

Unpaid Reshoot - Our Totally Reasonable Reshoot Policy -

Common Questions

What do I do if I need a reshoot or redo?
If you are not happy with the photos please let us know. Be detailed; describe what you don't approve of and why. The article linked below will help guide you through this part of the process.

Learn More About What To Do If You Don't Approve Of The Photos

What if I need a reshoot but I don't want to pay for it?
You must show us that we didn't do what you asked us to do. We typically want to give you the benefit of the doubt, but if the initial directions were misleading or you just changed your mind and wanted something else, you may not qualify for a free reshoot.

Can't you shoot a bunch of different versions & let me pick?
No. Our focus is on creating high-quality images and therefore it takes time to setup, light & retouch each photo, usually between 10 - 30 min per product depending. There would also be no limit to the number of variations that we could produce.

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