Turn Around Times | The Basics
Standard | 7 Business Days Or Less
Our standard turn around time is 7 business days from the time we receive the product and the order is placed.
Rush | 3 Business Days Or Less
+$20 per photo | Our Rush turn around time is 3 business days from the time we receive the product and the order is placed.
Crazy Rush | 24 hour Turn Around
+$60 per photo | Our Rush turn around time is 3 business days from the time we receive the product and the order is placed.
Click here to request a Super Rush
Frequently Asked Questions
How Our System Work
- Turn around times begin when the products arrive. There is an active order when they arrive.
- Do not send your products before placing an order, it will not expedite your order and may result in delays. It is difficult for us to keep track of products that do not have an order number associated with it because of the volume of orders coming and going.
- Standard Turn Around orders are shot in the order they are received, like a Queue system. So if there are few orders in the queue your order may be shot faster.
- Rush orders skip to the front of the shooting queue.
- Super Rush, 24 hour orders require pre-approval by phone or email. We need to make sure that we can actually turn it around in time. For example, if a customer wants 24 turn around time and it's Friday, we will not be able to accomplish the order in time because we are closed on the weekends.
How Will I Know When My Photos Are Complete?
- We'll send you an automated email with a link to your gallery. This will end the turn around time.
What If I Have Changes?
- Our turn around time on reshoots is 5 business days from the time the redo order is received.
If I Order Standard Can I Upgrade to Rush or Super Rush?
- Yes, but you'll need to let us know. We'll send you a special invoice for the project and once paid we'll upgrade your order.
How Will I Know When My Turn Around Time Begins?
- Once your product arrives, we'll check it into our system and send you an automated email.
Guaranteed Turn-Around Times
We know you're waiting for these photos to post your listing. So you can count on us to deliver these images on time.