Our Turn Around Times

 
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Turn Around Times | The Basics


Standard | 7 Business Days Or Less
Our standard turn around time is 7 business days from the time we receive the product and the order is placed.

Rush | 3 Business Days Or Less
+$20 per photo | Our 3 Day Rush turn around time is 3 business days from the time we receive the product and the order is placed.  

Crazy Rush | 24 hour Turn Around | * Call Before
+$60 per photo | Our 24 Hour Rush turn around time is 24 hours from the time we receive the product and the order is placed.  Please call before submitting order.

Click here to request a Super Rush


Guaranteed Turn-Around Times

All our turn around times are guaranteed to be delivered within the turn-around specified.  Our turn around times don't vary based on the how busy we get.  Just make sure to calculate the correct turn around time, which is discussed below.


How Business Days Work: Plan Your Timing

It a common mis-understanding about how Business Days work which leads to confusion about when the order will be delivered.  

  • Turn around starts when the products arrive.  
  • One day = 24 hours.  
  • We are closed Sat, Sun & holidays.

To calculate Business days think of it like this:  

If you anticipate your products to arrive on Monday say to yourself "Monday to Tuesday, 1 day.  Tuesday to Wednesday, 2 days..."  when you get to the end of the week say "Friday to Monday, 5 days".  

We've created some visuals below to help demonstrate this.


7 Business Day: Standard Turn Around Example

7 business day turnarounds always have a weekend interruption.  This usually makes the turn around time total 10 days. 

Typical 7 Business Day Turn Around Schedule

 

3 Business Day Rush Example

If you order a 3 B-day rush and the products arrive by Tuesday, then they will be turnaround by Friday.  This is our fastest normal turn around time.  You'll notice there are 4 phases to any project.  

  • Day 1: Products Arrive
  • Day 2: Products Are Photographed
  • Day 3: Products Are Retouched
  • Day 4: They are reviewed and uploaded first thing in the morning.

In this example, Tuesday does not count as 1 day because 1 day is = 24 hours but it does count as a portion of the 24 hour day.  So if a package arrives at 9am Tuesday, that is only 8 hours till the end of the day and we need a full 72 hours to complete the process.  

You'll notice the delivery day is First thing Friday Morning, which is between 9am - 10am cst.  So packages that arrive on Tuesday at 9am are delivered within 72 hour but packages delivered at 4pm are delivered earlier than 72 hours. 

 

3 day Rush: Mid-Week

 

3 Business Day Rush + Weekends

If products are delivered on Weds there will be a weekend interruption as the order must follow these 4 phases.  

 

3 day rush + Weekend

 

Super Rush: 24 Hours Example

Super rush is special because everything must be completed immediately and are available on a case by case basis.  For example, Super-rush orders that arrive at say 2pm on Tuesday will be delivered on Weds at 2pm.  

 

 

24 hour Super Rush: Mid Week

 

Holiday InterruptionsExample

We close for traditional american holidays and so it's important to plan ahead on how this will effect your turn around times.  Notice in the example how the Thanksgiving holiday will delay an order 2 additional days. 

Holiday Interuption Example

 

 

Holiday Schedule

2017 Schedule

New Years Day .............................Monday, January 2, 2017

Memorial Day...............................Monday, May 29, 2017

4th Of July.....................................Tuesday, July 4, 2017

Labor Day, Fri...............................Friday, September 1, 2017

Labor Day, Mon............................Monday, September 4, 2017

Veterans Day................................Friday, November 10, 2017

Pre-Thanksgiving .........................Wednesday, November 22, 2017

Thanksgiving Day.........................Thursday, November 23, 2017

Post-Thanksgiving.........................Friday, November 24, 2017

Pre-Christmas...............................Friday, December 22, 2017

Christmas......................................Monday, December 25, 2017

 

Frequently Asked Questions

General questions related to the process & turn-around time

  • Turn around times begin when the products arrive. There must be an active order when they arrive to start this timer.
     
  • Do not send your products before placing an order, it will not expedite your order and may result in delays.  It is difficult for us to keep track of products that do not have an order number associated with it because of the volume of orders coming and going.
     
  • Standard Turn Around orders are shot in the order they are received, like a Queue system.  So if there are few orders in the queue your order may be shot faster. 
     
  • Rush orders skip to the front of the shooting queue.
     
  • Super Rush, 24 hour orders require pre-approval by phone or email.  We need to make sure that we can actually turn it around in time.  For example, if a customer wants 24 turn around time and it's Friday, we will not be able to accomplish the order in time because we are closed on the weekends.
     

Will they get shot quicker if i do early morning delivery.

  • Typically no.  Your products will not get completed sooner if they are delivered with early delivery unless you order 24 hour super rush.  The best is to send it UPS ground as they have the cheapest guaranteed delivery time, arriving here around 2pm.
     

How Will I Know When My Photos Are Complete?

  • We'll send you an automated email with a link to your gallery.  This will end the turn around time.

What If I Have Changes?

  • Our turn around time on reshoots is 5 business days from the time the redo order is received.
     

If I Order Standard Can I Upgrade to Rush or Super Rush?

  • Yes, but you'll need to let us know.  We'll send you a special invoice for the project and once paid we'll upgrade your order.

     

How Will I Know When My Turn Around Time Begins?

  • Once your product arrives, we'll check it into our system and send you an automated email.

     

Can you come in on the weekends or holidays to shoot my products?

  • We're a very small team and we work hard during the week to provide a great service.  As with most B2B businesses we take weekends and traditional holidays off to spend with our families.